Return / Exchange Policy Focus-Fixers may be exchanged within 30 days IF they are returned in NEW condition free of scratches or marks of any kind. If the lens portion is damaged in any way there will be a $20 charge for exchanges. Return shipping to us is the customer's responsibility. Shipping the exchange back to the customer will incur a shipping charge. Note that we've made every effort to help you select the proper lens diopter the first time. Please make use of the lens selection methods to minimize your chances of requiring an exchange. Focus-Fixers are mostly hand made so there are no returns only exchanges.
Shipping Delivery time for a chosen shipping method is the estimated transit time AFTER the product ships.
Customs, Duties, Taxes Please note shipping rates do not cover any import liabilities that may be applied by the Government of the destination country. We do not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. International customers will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives. By confirming a purchase you are accepting responsibility for all Custom Charges incurred. You will be importing goods into your destination country. As the importer of goods you are legally responsible for any taxes, duties, and charges by your Government. We do not have any control over customs charges and are unable to advise what they will be, as it is based on your own countries regulations and compliances. If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout. All charges are to be paid by the customer on delivery of order. Under no circumstances will we accept any orders back due to rejection of customs charges. Orders cannot be returned to sender.